Author: Martin

Following last year’s overhaul of the product configuration, we have applied the same user-experience philosophy to our system Folders. Historically, navigating folder properties meant clicking through an expanding wall of tabs. For seasoned Monad users, it was a breeze, but for those first discovering the flexiblity of our Folder approach, it was easy to get…

Ensuring a smooth, rapid visitor flow into your auditorium or through your venue gates is one of the most critical components of event management. If your scanning hardware or software feels cumbersome, everything slows down. With that in mind, we have rolled out a comprehensive user interface (UI) refresh for our web-based ticket scanner application,…

Can you believe that we’re already halfway through 2026? We thought we’d take the opportunity to update you on some of the fantastic new functionality and feature enhancements that our development team has been working hard behind the scenes to roll out recently. Many of these updates are shaped directly by feedback from our system…

HMRC recently published Revenue and Customs Brief 5 (2026), introducing a temporary reduced rate of VAT (5%) for children’s meals, tickets, and family attractions to support operators over the summer holidays. This temporary rate runs from 25 June to 1 September 2026 inclusive. As a Monad user, here is what you need to know about…

With the release of version 2.93.1.0, now in beta testing, we are continuing our focus on providing the most flexible pricing tools in the ticketing industry. This latest update introduces previously requested refinements to our manual pricing options, alongside a fresh new look for our AI-powered reporting. Greater Control for “Pay What You Feel” Monad…

Following the positive reception to our updated user profile landing page, released last year, we’ve continued streamlining the user and operator interfaces and are now ready to release the next phase. With the release of version 2.80.8.0, we’re excited to roll out several refinements that make accessing key functions faster and allow you to customise…

We were pleased to welcome our newest team member last month. Heddwen, known simply as H, is our new partner support and learning lead. H, in this new role strengthens the team, supporting our mission to change the way that the arts, sport and event industries use technology. She will act as a main point…

January always seems to have a touch of Schrödinger’s cat about it. It somehow manages to be the longest month of the year, while also flying by in the blink of an eye. But as 2025 marches on, we must turn our minds to the year ahead. We’re looking forward to attending the Ticketing Professionals Conference…

Monad Ticketing is recruiting a Partner Support and Learning Lead. The Partner Support and Learning Lead should be motivated to help change the way that the arts, sports and event industries use technology. As the main point of contact for all customers using the Monad Ticketing system, the Partner Support and Learning Lead is responsible…

Monad, provider of the robust and flexible ticketing, CRM and audience insight solution trusted by partners across the UK and Australia, today announced the launch of groundbreaking generative AI-powered reporting tools for the Monad Ticketing system. This innovative solution – that delivers accurate, verifiable data in response to natural language queries – empowers organisations to…