Category: Blog

Giving You More Control: The New Flexible Audience List Report With more than 200 out-of-the-box reports, Monad Ticketing has a report for most things you could ever need. When it comes to audience lists, for several years we’ve had reports that sort audiences by customer, or order, or seat; summarise total sales, reservations and capacities;…

Here at Monad, we are always looking for ways to streamline the customer journey, ensuring that every touchpoint, from a visitor’s very first online interaction with your brand to the moment they arrive at your door or gates, is entirely seamless for both your team and your guests. One of our favourite tools for doing…

Following last year’s overhaul of the product configuration, we have applied the same user-experience philosophy to our system Folders. Historically, navigating folder properties meant clicking through an expanding wall of tabs. For seasoned Monad users, it was a breeze, but for those first discovering the flexiblity of our Folder approach, it was easy to get…

Ensuring a smooth, rapid visitor flow into your auditorium or through your venue gates is one of the most critical components of event management. If your scanning hardware or software feels cumbersome, everything slows down. With that in mind, we have rolled out a comprehensive user interface (UI) refresh for our web-based ticket scanner application,…

Can you believe that we’re already halfway through 2026? We thought we’d take the opportunity to update you on some of the fantastic new functionality and feature enhancements that our development team has been working hard behind the scenes to roll out recently. Many of these updates are shaped directly by feedback from our system…

HMRC recently published Revenue and Customs Brief 5 (2026), introducing a temporary reduced rate of VAT (5%) for children’s meals, tickets, and family attractions to support operators over the summer holidays. This temporary rate runs from 25 June to 1 September 2026 inclusive. As a Monad user, here is what you need to know about…

With the release of version 2.93.1.0, now in beta testing, we are continuing our focus on providing the most flexible pricing tools in the ticketing industry. This latest update introduces previously requested refinements to our manual pricing options, alongside a fresh new look for our AI-powered reporting. Greater Control for “Pay What You Feel” Monad…

Continuing our work with our customers to ensure that the system reflects how users use the system, we have reviewed the ‘Other’ tab found in the product set-up. We found that the tools could fit into other tabs and we hope that by re-categorising them in this way, users feel that they can see all…

Following the positive reception to our updated user profile landing page, released last year, we’ve continued streamlining the user and operator interfaces and are now ready to release the next phase. With the release of version 2.80.8.0, we’re excited to roll out several refinements that make accessing key functions faster and allow you to customise…

We were pleased to welcome our newest team member last month. Heddwen, known simply as H, is our new partner support and learning lead. H, in this new role strengthens the team, supporting our mission to change the way that the arts, sport and event industries use technology. She will act as a main point…