Easy To Use

Box Office Staff Members use the same web pages as the public online sales interface to sell tickets.

If you log in as a staff member you gain access to extra options allowing you to specify who you are selling tickets to, but apart from that the sales process is unchanged.

The public sales process should always be as simple, quick and smooth as possible: why give your box office staff anything less?

Smart Searching

All information about a customer – name, email address, postal address, etc. – is indexed, and a single simple search box allows you to search for customers with instant results. No more tabbing through dozens of fields, trying to enter a fragment of information in the postcode field and another fragment in the surname.

Searches are “fuzzy”, so searching for “Claire”, “Clare” or “Clair” will all return the same results.

As well as looking up customers and viewing their order history, staff members have access to both quick and advanced order searches to find orders for collection by credit card number, order reference, purchase date, and other fields.

Refunds & Cancellations

Staff members can cancel tickets through a quick and simple process. Cancelled tickets can be returned to the basket so that the order can be amended and rebooked if necessary. The value of cancelled tickets can be returned to the original payment method, or the customer’s account, where it can be used to purchase replacement tickets.

Monad has a mass cancellation tool that will allow you to cancel whole performances. When a performance is cancelled, the value of tickets can either be refunded immediately where possible, or credited to customer accounts.

Customer Status & Highlighting

Customers can be assigned different statuses within the system, often as the result of purchasing something e.g. buying a membership will confer membership status.

Customer statuses are highlighted to notify staff that a customer is, for example, a member or VIP.

Customer Profile: Staff View

Staff members can view customer profiles including their purchase history, reservations and take over their basket to complete a transaction.

They can change addresses, phone numbers, marketing preferences and so on.

In addition, staff members can add staff-only notes on customer accounts, and view a log of interactions.

Training and Hardware

Since the sales interface is the same as the public online sales, next-to-no training is required for box office staff.

We support a wide range of hardware including ticket printers, Chip & Pin readers, receipt printers and cash drawers from suppliers including Stripe, Stimare, BOCA, Citizen and Star.