Here at Monad, we are always looking for ways to streamline the customer journey, ensuring that every touchpoint, from a visitor’s very first online interaction with your brand to the moment they arrive at your door or gates, is entirely seamless for both your team and your guests. One of our favourite tools for doing…

Following last year’s overhaul of the product configuration, we have applied the same user-experience philosophy to our system Folders. Historically, navigating folder properties meant clicking through an expanding wall of tabs. For seasoned Monad users, it was a breeze, but for those first discovering the flexiblity of our Folder approach, it was easy to get…

Ensuring a smooth, rapid visitor flow into your auditorium or through your venue gates is one of the most critical components of event management. If your scanning hardware or software feels cumbersome, everything slows down. With that in mind, we have rolled out a comprehensive user interface (UI) refresh for our web-based ticket scanner application,…